Customer Quick Solutions /
Trouble Shooting

ALARM FAQs

How do I test communications on my system? (Click here)

My alarm tripped and I missed the call from central station.  How do I get the information?

or

I need to put an account on test.  Who do I call?

For most accounts, call 866-708-9900.  All other accounts, contact our office at 847-432-9900. You must know your account number and passcode.

Something is beeping in my house. Nothing shows on my keypad, and dispatch did not call.

This could be 110 volt smoke detectors or CO detectors.

For CO detectors, first check to see to if there is a CO warning. If there is a warning, leave the building immediately, and then call your local fire department.

For smoke detectors, first check to ensure there is no smoke or fire in the area. If there is smoke or fire, leave the building immediately, and then call your local fire department.

If you are not sure, open windows and call your local fire department. It is often a low battery or dirty/old device. We are happy to service the device during normal business hours.  However, since there are many types of detectors and are often not associated with your system, we are unable to provide instruction over the phone and cannot guarantee that will be able to fix your detector during a service call. You can also call an electrician, remove the device, or turn off the circuit breaker for the detectors. If the device is more than 8 years old (the recommended life by detector manufacturers), you may consider purchasing new detectors at a hardware store.

For all other alarm related questions, please click on your alarm brand name or the keypad that looks like yours, below.

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If you do not see your keypad or alarm brand name, please contact our office for assistance at 847-432-9900.

ADMINISTRATIVE FAQs

How do I pay my invoice?

We accept cash, check, or credit card (Mastercard, Visa, and Discover). Checks should be made out to “Bulldog Security”
Send Payment To:
Grace Anderson
Bulldog Security
Old Deerfield Rd. #22
Highland Park, IL  60035
Due to the nature of our business, we request that you not pay in-person at our office.

Pay by Phone: Call Bulldog at 847-432-9900. Ask for Grace Anderson.

How do I...

update my Call List?
request a copy of my Call List?
request a copy of my Certificate of Insurance?
request a copy of my Customer Identification Card?
request service on my Bulldog system?
sign up for our maintenance program?

Please call Bulldog Security at 847-432-9900. You will need to give us your account name and passcode. To keep your information secure, we urge you to call, rather than email your security information.

I need a City Alarm Permit. How do I obtain this?

You should contact Bulldog Security at 847-432-9900. Do not have anyone else call us directly, as we do not give out customer information to third parties. You will need to give us your account name and passcode.

My insurance company needs proof that the alarm is currently being monitored. How do I get that?

You should contact Bulldog Security at 847-432-9900. Do not have your insurance representative call us directly, as we do not give out customer information to third parties. You will need to give us your account name, passcode, and what information the insurance company requires to process your account. If you received a specific form from the insurance company, you can email us at info@trustbulldog.com, or fax it to 847-432-9980.

What is the phone number of Central Station?

On your Bulldog Customer Identification Card, the Central Station phone number will follow "To cancel or test Alarm System call". If you do not have your Bulldog Customer Identification card, please call Bulldog Security at 847-432-9900. You will need to give us your account name and passcode.

 
 

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phone 847-432-9900 | fax 847-432-9980


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